Privacy Policy

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Serenity Care Lda. guarantees to the users of this site the respect for their privacy, adopting the necessary measures to protect their personal data.

Access and visit to this website, by itself, does not imply the automatic provision of any personal data that identifies the User. However, the use of certain content or services may imply the availability of personal data by Users.

Serenity Care Lda. is the entity responsible for the collection and processing of users personal data.

The collected personal data will be processed and stored on computer system:

• By Serenity Care Lda.;
• Or by the entities contracted by it.

They are intended to respond to:

• Consultation requests;
• Comments, requests for clarification and suggestions.

In accordance with the law, the User is guaranteed at all times:

• The right of access, updating and rectification of your personal data;
• The right to eliminate or limit treatment;
• The portability of your data;
• The right to object to the treatment of the same, verified the conditions legally foreseen.

You may exercise these rights by writing to Serenity at the address:
Serenity Care Lda.
Rua José Estevão, 17 - R/C
1150-200 Lisbon
E-mail: geral@serenity-portugal.com

Serenity Care Lda. may communicate your personal data to/when:

• Other entities to enable us to respond to the requests for clarification/comments/suggestions that we address, if applicable;
• Entities subcontracted for the aforementioned purposes, under the terms of the contracts entered into with them;
• Such data communications are necessary or appropriate:
  • (i) According with applicable law;
  • (ii) is performed in the context of compliance with a legal obligation / court order;
  • (iii) a decision by the National Data Protection Commission or other competent control authority;
  • (iv) or to respond to requests from public or governmental authorities;
• The communication is carried out to protect the vital interests of Users or any other legitimate purpose provided by law.
  

Serenity Care Lda. carries out its best efforts to protect the personal data of Users from unauthorized access through the Internet. For this purpose they use security systems, rules and other procedures, in order to:

• To guarantee the protection of personal data;
• To prevent unauthorized access to data, improper use, disclosure, loss or destruction.

It is, however, your responsibility to ensure that the computer you are using is properly protected from harmful software, computer viruses and worms.

In addition, you should be aware that the risk of personal data and passwords being accessed by third parties without authorization to do so is aggravated without the adoption of appropriate security measures. For example:

• The safe setting of the navigation program;
• Updated antivirus software;
• Security barrier software;
• The non-use of software of dubious origin.

However, it should be noted that whenever data collection takes place on open networks, such as the Internet, your data may be unsafe and may be viewed and used by unauthorized third parties.

Without prejudice to any other administrative or judicial remedy, the User has the right to submit a complaint to the National Data Protection Commission or other competent control authority in accordance with the law, if he/she understands that the treatment of his/her data by Serenity Care Lda. violates the legal regime in force at any time.

If you have any question regarding the treatment of your personal data and the exercise of the rights conferred by applicable law and in particular referred to in this Policy, please contact us:

E-mail: geral@serenity-portugal.com
Address: Rua José Estevão, nº 17 - R/C, 1150-200 Lisbon

Serenity Care Lda. reserves the right, at any time and without prior notice and with immediate effect, to change, add or revoke, partially or totally, this Privacy Policy.

Any changes will be immediately posted on this same page online. If changes are substantial as to how your data will be processed, we will let you know if we still have the contact details available.