If you feel anxious about the transitioning of your medical affairs to Portugal, leave the hurdles to us.
Our team is more than prepared to guide you through this new journey.
We will take care of you while you find serenity!
The first and most important benefit of joining Serenity is that, much prior to your arrival, you can start planning your move to Portugal, together with our team of dedicated health professionals.
There is never "too soon" of a time to contact Serenity.
Planning is a key-factor for your peace of mind. If you have any medical queries, concerns or needs, please talk to us as soon as you have decided that Portugal is your new home country, ensuring a smoother and more comfortable experience throughout your medical journey.
You DON'T need to be a resident in Portugal or have any Portuguese document in order to become our member.
Many people joins us so we can help setting up all their medical affairs, such as Physicians, medication, health insurance, etc.
The reality is that you may need medical assistance at any moment of your life journey. Unexpected events often occur and you may find yourself grappling with numerous questions "what do I do now", "where do I go", "where is the best place to be treated", "who will speak with the medical team on my behalf and help understanding what is going on".
Having someone on your side, like your Case Manager Nurse, can make all the difference during a difficult process such as an hospitalization event, serious illness or an emergency situation.
The language barrier is a common worry for our members. It's not always easy to find English speaking Physicians, especially if you have decided to live in a remote area of Portugal. Our team has found a solution in almost every case, so this won't be a headache for you.
This is another major concern for our members. Although you can find a lot of information online, the transition of your medication into Portuguese "labels" must be done and followed-up by a health professional. Please don't fall on Google charm. This is your health, it deserves proper attention.
Our team is comprised of Physicians and Nurses, who can proficiently manage your medical situation, serving as your advocates by providing support, guidance and coordinating care. We can be your liaison with other medical institutions, pharmacies, physicians, etc.
Need a Physician, English speaker, that works with your insurance, near your residential area?
Our support team is fully dedicated and up to the challenge of finding the best professional for your specific health needs. Our medical team is knowledgeable about which medical professionals in Portugal are the most appropriate for your specific health concerns.
It is our mission to help you to find medical professionals who are not just extremely competent, but also the right “fit” for you as the patient.
Almost everyone is talking about it nowadays, mainly from their own personal experience. If you want to know the truth, please talk to us! All our nurses have worked in both public and private institutions, so they can explain it to you in thorough.
Our team can help you with the access to the public system (SNS), even though is not mandatory. Depending on your own medical profile and needs, it can be useful and our team will advise and guide you as to what will be best for you based on our understanding of your unique situation.
Our members can access exclusive services and benefits, that will be unlocked once you join us.
Joana Costa, Customer Journey Manager (or the Maestro).
Clocking in an impressive 17-year nursing marathon, once a nurse always a nurse, right? Maybe. But there's more to Joana than just stethoscopes and bandages. When she's upset, she engages in solo dialogue (a monologue, if you will), and her passion for football is practically written in neon lights.
Joana, our cure for the ordinary!💜
"Every Expat should join this service, we highly recommend it!"