• Home
  • Contact Us
  • ABC of Healthcare
  • Shop
  • Mais
    • Home
    • Contact Us
    • ABC of Healthcare
    • Shop
  • Home
  • Contact Us
  • ABC of Healthcare
  • Shop
data:image/gif;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=
Serenity Physicians, Healthcare
Your Medical Concierge in Portugal

Are you moving or have just moved to Portugal?  

Navigating healthcare in your "New home Country" Portugal

should be your nº1 priority.   

Let our medical and health management team take good care of you and your family, while you enjoy the peace of mind you were looking for.

Sign up now

How does it work?

Membership benefits

Upon acceptance of membership, you will receive a "welcome call" from your assigned case manager.


Your case manager is an experienced nurse that will be in contact with you, attending to your needs and solving many of your daily concerns, such as:

  • Finding the best specialist in your residential area;
  • Finding the most appropriate place to go for lab exams or a medical appointment;
  • Finding physicians that speak fluent English;
  • Booking appointments on your behalf;
  • Speaking on your behalf with pharmacies, doctors, receptions of clinics and hospitals;
  • Giving advice according to your medical condition;
  • Finding the substitute medication you were taking in your homeland and replace for the exact ones available in the local pharmacies;
  • Therapeutic substitution done by a pharmacist;
  • Giving you administrative support to get your SNS number;
  • Profile builder and advocacy when purchasing your health insurance in Portugal; 
  • Be there for you, when you most need it!


"Excellent support for a smooth transition into Portuguese health care. Everyone I've spoken to has shown a genuine interest in my situation and promptly helped me find solutions."

Read more reviews

Join us now!

Our story. Or is it yours?

We’d like to tell you about our services by telling you a story… Your story! A story of people who have the desire and drive to learn a new culture, language, experience a new country and without any major hurdles.

Dan and Marie (for the sake of this story!) have decided to move to Portugal. These last few weeks, prior to arrival, have been hectic! The packing!! Just deciding on which of the vitamins to take with and which they’d trade for fresh vegetables and fruits instead, took them two days alone to decide! Luckily, they didn’t need to pack in all of their winter clothes. They figured that after all, temperatures on the Silver Coast don’t drop lower than 10 degrees Celcius! Right?!  


They are all set! Their flight is in three days-time, landing towards the weekend. Dan and Marie will dedicate the next couple of days to settling in their new place and they hope to call home soon to report that they have arrived safely and that all is well.  


They managed to get their SEF appointment in 3 weeks-time. But, when thinking about it, they suddenly realize that they still don’t have their health insurance issue sorted! The travel insurance was enough for their visa application. But now, a long-term health insurance solution is required.  Whilst still on that thought process, they started wondering about health in general. Somehow, with all these issues to think about and with all the documents to prepare, NIF, Visa application, opening a bank account, a long term rental agreement, furniture, money transfers, flights etc… they forgot about their own health.  


At least, the medications they had for the next couple of months. But these blood pressure pills of Dan’s…the pink ones (are they pink in Portugal as well?!). And what about Marie’s tablets for her thyroid – Levoxin (is this even available there?!)  But, first things first! Health insurance! A quick search on the web brought Marie to a number of results including such names as the likes of Fidelidade, Allianz, Médis, Multicare, MGEN,…etc…now, go figure out what works best for them!  


Please watch "Understanding and Using the Portuguese Health System" https://youtu.be/MHmwbcrbd9E


That looked like a good way to get their insurance concern solved.

Dan, always a party killer, said: “Right. So, we are going to have this fancy plastic insurance card. Then what?! I’ll never have my Dr. Stern in Portugal”. He remembered the good old family doc, that has been “his” for more than 23 years. “I’ll end up with some Dr. João, that will not speak a word of English. And my Portuguese doesn’t go far beyond “Obrigado” and “Bom dia.” 


Marie got back to worrying about the color of pills. (What if they aren’t pink, in Portugal?) “Dan will mix them all up! Need to get someone to ‘portugalize’ our meds”, was her thought. “As soon as we land, I’ll find a nice physician”. Her forehead started to fill with wrinkles. “Find where?! We don’t know anyone. And Facebook isn’t exactly the right place to share my medical concerns”. She did try that once. Got fifty responses with ninety opinions. Suddenly everyone is an expert!  “It can’t be that this topic was never discussed on the expats forums and communities” she said to herself. ‘Testimonials of health-related experience’ she Googled....Aha! Eureka!!   


Please watch "American Shares About Portuguese Healthcare" https://youtu.be/aN3cnLg5SMc


Health related concerns do not start and end with having a private health insurance. Having an insurance card provides only the first access to private clinics or hospitals. “But, where to go? Whom should I see? Who speaks English?” are only the first and basic questions that many do not think about. Why not keep it simple? 


Serenity is the supporting hand that you are looking for! We will always be there to help you navigate your way through your medical issues, concerns and through the health system labyrinth. Think of us as your private dedicated, day-to-day available concierge. 


The only number that you will ever need to remember when you have a question regarding healthcare in Portugal (save it to your phone now in case you forget) is +351 930 422 191.

Join us now!

Read what clients say about us

"Join Serenity just for the peace of mind with your healthcare in Portugal. 

Leave the hurdles to them!"

See our rating

Our videos

American expat shares her experience with Serenity!

"Serenity was like a Christmas gift."

Serenity is the state of being calm, peaceful, and untroubled. Allow us to give you a bit of that feeling.

Learn about the healthcare system in Portugal.

Everything you need to know about healthcare in Portugal

Sign up to hear from us!

Our Partners

Expats everywhere
Expats Portugal, relocation, moving to Portugal
Relocation to Portugal
Business in Portugal

Connect with us!

  • Privacy Policy
  • Shop
  • Terms and Conditions

Rua José Estevão 17, 1150-142 Lisbon, Lisboa, Portugal

Copyright © 2022 Serenity Care Lda. All Rights Reserved.

This website uses cookies

This website uses cookies to improve users' browsing experience and provide them with additional features.

RecusarOK