Your Medical Concierge in Portugal
Your Medical Concierge in Portugal
If you feel anxious about the transitioning of your medical affairs to Portugal, leave the hurdles to us.
Our team is more than prepared to guide you through this new journey.
We will take care of you while you find serenity!
The first and most important benefit of joining Serenity is that, much prior to your arrival, you can start planning your move to Portugal, together with our team of dedicated health professionals.
There is never "too soon" of a time to contact Serenity.
Planning is a key-factor for your peace of mind. If you have any medical queries, concerns or needs, please talk to us as soon as you have decided that Portugal is your new home country, ensuring a smoother and more comfortable experience throughout your medical journey.
You DON'T need to be a resident in Portugal or have any Portuguese document in order to become our member.
Many people joins us so we can help setting up all their medical affairs, such as Physicians, medication, health insurance, etc.
The reality is that you may need medical assistance at any moment of your life journey. Unexpected events often occur and you may find yourself grappling with numerous questions "what do I do now", "where do I go", "where is the best place to be treated", "who will speak with the medical team on my behalf and help understanding what is going on".
Having someone on your side, like your Case Manager Nurse, can make all the difference during a difficult process such as an hospitalization event, serious illness or an emergency situation.
The language barrier is a common worry for our members. It's not always easy to find English speaking Physicians, especially if you have decided to live in a remote area of Portugal. Our team has found a solution in almost every case, so this won't be a headache for you.
This is another major concern for our members. Although you can find a lot of information online, the transition of your medication into Portuguese "labels" must be done and followed-up by a health professional. Please don't fall on Google charm. This is your health, it deserves proper attention.
Our team is comprised of Physicians and Nurses, who can proficiently manage your medical situation, serving as your advocates by providing support, guidance and coordinating care. We can be your liaison with other medical institutions, pharmacies, physicians, etc.
Need a Physician, English speaker, that works with your insurance, near your residential area?
Our support team is fully dedicated and up to the challenge of finding the best professional for your specific health needs. Our medical team is knowledgeable about which medical professionals in Portugal are the most appropriate for your specific health concerns.
It is our mission to help you to find medical professionals who are not just extremely competent, but also the right “fit” for you as the patient.
Almost everyone is talking about it nowadays, mainly from their own personal experience. If you want to know the truth, please talk to us! All our nurses have worked in both public and private institutions, so they can explain it to you in thorough.
Our team can help you with the access to the public system (SNS), even though is not mandatory. Depending on your own medical profile and needs, it can be useful and our team will advise and guide you as to what will be best for you based on our understanding of your unique situation.
Our members can access exclusive services and benefits, that will be unlocked once you join us.
Joana Costa, Customer Journey Manager (or the Maestro).
Clocking in an impressive 17-year nursing marathon, once a nurse always a nurse, right? Maybe. But there's more to Joana than just stethoscopes and bandages. When she's upset, she engages in solo dialogue (a monologue, if you will), and her passion for football is practically written in neon lights.
Joana, our cure for the ordinary!🩵💜
Tiago Martins, Nurse and Senior Case Manager
Tiago is a plant lover (we were in need of someone to take care of our garden!), folk music player, in love with people and an exceptional listener. Sensitive to other people's feelings and needs, solution oriented, Tiago won't rest until he makes one happy.❤️
Paula Costa, Nurse and Senior Case Manager
Paula wears a kind smile all day long, some call her "Fairy" Paula.
Extremely organized (colored-coded bookshelf type of) and creative at the same time. Paula can make a joke out of anything in a very unexpected and funny way, almost childish, which is a delight to have.❤️
Marta Fernandes, Nurse and Senior Case Manager
Marta is like Vivaldi's 4 seasons composition!
Loud and goofy, serious and methodic, caring and generous, always trying to improve herself in the most humble way. It's easy to spot a tear or two, as she cares too much for all human beings! ❤️
Sofia Costa, Nurse and Senior Case Manager
Sofia is caring, dedicated, smart and funny, always wearing a smile. Sofia wasn't born to fit in, consistently looking for small improvements here and there.
She laughs and she cries with her clients, as she cares about people from the depth of her heart. ❤️
Rafaela Francisco, Nurse and Senior Case Manager
Rafaela is the quiet and comfort breeze of the morning. She addresses the meaning of serenity perfectly and can remain calm in the most stressful situations. She wears a warm smile and tender expression, while she brings peace to everyone around. ❤️
Márcia Paim, our fighter on the ground when it comes to get SNS numbers! Not an easy task... as you need to have a pact with Zen forces in order to remain calm and focused on all the requirements. We can call her Oh, Santa Márcia! ❤️
Esténio João, always acting on the backstage, many wouldn't guess that this gentleman (truly is!) manages most of our clients requests and expectations in terms of booking appointments. ❤️
"Every Expat should join this service, we highly recommend it!"
"Join Serenity just for the peace of mind with your healthcare in Portugal.
Leave the hurdles to them!"
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