Your Medical Concierge Team in Portugal!

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Welcome to Serenity!

Are you moving or have just moved to Portugal?

If you're feeling anxious about managing your medical affairs as you transition to Portugal, let us take care of the details. Our dedicated team is here to support you every step of the way, ensuring a smooth and stress-free journey.

We will take care of you while you find serenity!

Join us

Membership or just a quick hello?

We’ve seen it all, so we know that being prepared for anything is key. 

Whether you’ve got an urgent issue, a well-planned visit, or you’re just popping in for a holiday or scouting trip—whatever brings you our way, we’re ready to jump in and help.


To keep things simple, we've designed long-term Membership plans and short-term Bundles of Hours, so you can pick what suits you best.


Just reach out, and one of our friendly medical professionals will be the first to say hello, carefully assess your needs, and guide you with the perfect mix of compassion and expertise. We’ve got your back, every step of the way!

Join us

Membership Benefits

Dedicated Nurse Case Manager

Dedicated Nurse Case Manager

Dedicated Nurse Case Manager

Your Nurse Case Manager is your “go to” person, ready to assess your needs, chart the best course, and guide you every step of the way. With your super Nurse by your side, you'll navigate your journey with ease and confidence!

Medical Expertise & Guidance

Dedicated Nurse Case Manager

Dedicated Nurse Case Manager

We’re here to make sure this new chapter brings out the best in you! Sure, you've done this before, but now you're playing on a new field. Our awesome team of doctors and nurses is here to help you make smart choices about your health. 

Serenity Assistance Line

Dedicated Nurse Case Manager

Serenity Assistance Line

We've got your back every day of the week!If life throws you a medical curveball, we're here to help—even on weekends and bank holidays. If not Serenity, who else?

Not enough? We know.

Not enough? We know.

Not enough? We know.

Not enough? We know.

Not enough? We know.

Not enough? We know.

Your Membership also grants you access to special add-ons that will be your trusty compass, guiding you smoothly through your health journey - no map-reading skills required.

Medical Insurance Advocacy

Medical Insurance Advocacy

Medical Insurance Advocacy

We'll help you untangle the maze of choosing the perfect health insurance and decode how it functions in Portugal. We aren't selling insurance and have no commercial interest.
That makes our advice a one you can trust.

Family Medicine

Medical Insurance Advocacy

Medical Insurance Advocacy

We brought back the Primary Care Physician who genuinely listens and cares! Either is upon need only or throughout long years, you have a dedicated doctor available to provide the care and attention you deserve. 

Pain Management

Medical Insurance Advocacy

Referral to the Public Healthcare Service

We know how devastating it is to cope with chronic pain. We’ve got a dedicated expert to help you through that path, supporting your well-being. 

Referral to the Public Healthcare Service

Functional Medicine & Hormone Modulation Specialist

Referral to the Public Healthcare Service

Some specific medical conditions may require care through the Public Healthcare Service. Let us stress this out for you. Our team is here to guide you through the process.

Functional Medicine & Hormone Modulation Specialist

Functional Medicine & Hormone Modulation Specialist

Functional Medicine & Hormone Modulation Specialist

If you are looking for a holistic approach, just ask for a tailor-made plan from our Functional Medicine Specialist. 

Enjoy integrative care and reach hormonal balance. Serenity now!

Health Insurance Claims Management

Functional Medicine & Hormone Modulation Specialist

Functional Medicine & Hormone Modulation Specialist

We handle the health insurance claims, so you are free from financial headaches and focus on what really matters — feeling your best! You gain twice – not losing money and not losing your mind.

Serenity by the hour

Hire the the expertise of a medical team by the hour.


If you are a resident in Portugal and require medical assistance for a short period of time or to solve a very specific need, we can assist you.

If you're in Portugal for a short visit and want peace of mind about your health, we've got you covered! 


Our bundles of hours give you the flexibility to get the care you need, exactly when you need it. 

Here are a few reasons why a bundle of hours is a fit for you:

  • Flexibility: Use the hours as needed during your stay in Portugal, without being tied to a long-term commitment plan.
  • Cost-Effective: Pay only for the hours you need.
  • Customisable: Tailored usage of hours to your specific healthcare-related needs.
  • Short-Term Commitment: Enjoy our services with freedom during your stay in Portugal.

JOIN US

Our beloved team

Daniela Penteado, Loyalty and Retention Manager

Daniela Penteado, Loyalty and Retention Manager

Daniela Penteado, Loyalty and Retention Manager

Daniela is a true giver, always eager to help, never seeking recognition or applause. For a long time, she was on a journey, searching for her place in the world. But along the way, she realized something beautiful – her place was never somewhere out there, but always right inside her. A place where she can support others, do what needs to be done, without hesitation or fear. Her strength lies in her ability to give, support, and dive in when the world needs her most.🩵💜

Pablo Macedo, Nurse Case Manager

Daniela Penteado, Loyalty and Retention Manager

Daniela Penteado, Loyalty and Retention Manager

Pablo, for the past 15 years, he walked the halls as a nurse, but deep down, he always carried the soul of a rockstar — the one that never took the stage. Pablo sees life as music, unpredictable and rich, sometimes like jazz, flowing in intricate polyrhythms, just as life was meant to be. 🩵💜

Marta Fernandes, Nurse Case Manager

Daniela Penteado, Loyalty and Retention Manager

Rafaela Francisco, Nurse Case Manager

In another life, Marta could have easily been a star on stand-up comedy stage. She's always ready with a joke, making everyone around her feel better about themselves—sometimes so much that she forgets to take care of herself. She never disappoints when it comes to being there for you, always giving more than we could ever deserve. Her humor and warmth are like a cozy blanket on a cold day, wrapping you up in comfort and leaving you wondering how you got so lucky to have her in your life.🩵💜

Rafaela Francisco, Nurse Case Manager

Rafaela Francisco, Nurse Case Manager

Rafaela Francisco, Nurse Case Manager

Rafaela has this "killing me softly" vibe—gentle in her demeanor, yet she never shies away from telling you exactly what you need to hear. Pragmatic to the core, she has a knack for balancing everyone's emotional side with a mix of kindness and a flair of good humor. Her words are like a warm hug wrapped in a reality check, leaving you feeling cared for, even when she's being perfectly honest.🩵💜

Tiago Martins, Nurse Case Manager

Rafaela Francisco, Nurse Case Manager

Tiago Martins, Nurse Case Manager

When you see this smile, you know you're in for something big. Tiago is like a strong-minded bull who won't rest until he's found the best solution for any challenge. His voice is strong but his heart is kind and gentle, much like the plants he nurtures with so much care. Beneath that determined exterior is a tender loving soul, always ready to go the extra mile for those he cares about.🩵💜

Márcia Paim, Booking Manager

Rafaela Francisco, Nurse Case Manager

Tiago Martins, Nurse Case Manager

Márcia's voice is sweet and soothing. Her presence is gentle, like a feather on a breeze. Beneath this cotton candy voice there is a strong and determined person that never crosses arms. She's proof that sometimes the softest touch makes the biggest impact.🩵💜


Paula Costa, Nurse Case Manager

Joana Costa, Customer Journey Manager

Paula Costa, Nurse Case Manager

Some say Paula has a touch of magic in everything she touches. She can turn a mundane text, process, or even someone's day into something truly special. As she passes by, her soft smile is like a gentle breeze that brightens the world around her. We've never actually seen her magic wand, but we're pretty sure she has one—how else could she keep everything so flawless? Fairy Paula...🩵💜

Sofia Costa, Health Advocate

Joana Costa, Customer Journey Manager

Paula Costa, Nurse Case Manager

Sofia knows everything about the basics of being a decent good human being. She knows time is the most precious gift you can give to anyone. Sofia has this "let's do it" set of mind that many would struggle to understand. She is a natural. Sofia has brains and she doesn't mind to show it off! She's not just bright herself, but inspires others to shine too.🩵💜

Joana Costa, Customer Journey Manager

Joana Costa, Customer Journey Manager

Joana Costa, Customer Journey Manager

Joana is a raising star, always bright, always showing us the direction. A natural-born communicator, there is no conflict she can't solve with her clarity and desire to see everything in perfect harmony. Our only regret? That we didn’t meet her sooner!🩵💜

Esténio João, Booking Manager

Whiskey Matias Averbukh, Chief Happiness Officer

Joana Costa, Customer Journey Manager

We never witnessed this person on a bad day. Esténio carries a friendly smile all day long, as if life is ease on him all the time. His hurdles are many. Esténio is an expatriate in Portugal, who decided to follow his dream and because of that, he had to leave behind a career and a life of comfort, near his family and friends. He lives his life to the fullest, working, learning music and enjoying what most of us have forgotten, the small and free pleasures of life. Well done, Esténio!🩵💜

Whiskey Matias Averbukh, Chief Happiness Officer

Whiskey Matias Averbukh, Chief Happiness Officer

Whiskey Matias Averbukh, Chief Happiness Officer

Whiskey, the founder of Serenity. He excels in client relations with his tail-wagging enthusiasm and warm, furry greetings. May require frequent breaks for belly rubs and mini-snack sessions.🩵💜

Our testimonials

Kendall Lampkin found his piece of Serenity in the middle of chaos.❤️

Canadian couple share their experience with Serenity!❤️

"Every Expat should join this service, we highly recommend it!"

An Expat shares his challenges when arriving a new country and how Serenity was helpful! ❤️

Read what clients say about us

"Join Serenity just for the peace of mind with your healthcare in Portugal. 

Leave the hurdles to them!"

See our rating

We are NOT on social media!

Social media is SOCIAL. Your health is PERSONAL. 

When it comes to your health and well-being, we prefer the real conversation—like humans do. 

Reach out to us, and we promise to give your needs the attention they deserve (no hashtags required)!


Proudly supporting (other) Portuguese businesses!

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